FullStory
Happier customers. Healthier bottom line.
Your bottom line depends on the quality of the digital experience you offer your users. See what’s working and what’s not with all the data you need to make smarter decisions, faster.
Powerful results for your business. betterflexibleaffordable
Monitor your whole digital experience
Use FullStory’s proprietary autocapture technology to see where and why users are struggling with your website, mobile app, or software platform.
Reveal every issue and opportunity
Quickly identify root causes or opportunities for improvement, and then prioritize changes by quantifying impact.
Digital Solutions
When you can see how users navigate, even across multiple tabs, you can continually optimize their experience to help them succeed.
Privacy protections for faster optimization
Private-by-Default settings, industry-leading security practices, and automatic PII detection provide the peace of mind brands need to build faster.
Autocapture reveals every unknown
Find answers to questions you didn’t even think to ask. With complete coverage of both key events and long-tail data, discover bugs, friction, and opportunities that would have otherwise flown under the radar — like browsing across multiple tabs.
DXI gives you visibility into every step users take. betterflexibleaffordable
Product analytics
Track the metrics most crucial to your business goals with easily customizable dashboards, conversion analysis and more.
Qualitative insights
Watch problems exactly how they played out with Session Replay and Heatmaps–without compromising user privacy.
Your data ecosystem
Sync FullStory data with your warehouse to map the entire omnichannel experience and see every path that brings customers to conversions.
All the data you need to build better digital experiences
With a full picture of your user experience data, you have everything you need to optimize your website, mobile app, or software platform.
Frequently Asked Questions
Use customer data to build great and solid product experiences that convert.
FullStory is a digital intelligence platform that allows businesses to understand, analyze, and improve their customer experiences by capturing and visualizing user interactions on their websites and mobile applications.
FullStory uses a JavaScript snippet that you place on your website or mobile app to capture user interactions, including clicks, scrolls, form inputs, and more. It records these interactions as sessions, which you can later review and analyze to gain insights into user behavior and identify areas for improvement.
FullStory collects user interactions and behavioral data on your website or app, such as mouse movements, clicks, scrolling, form inputs, device and browser information, and more. It does not capture sensitive data like passwords or payment information by default.
FullStory takes user privacy seriously and offers features to ensure compliance with privacy regulations such as GDPR and CCPA. You can configure data retention policies, exclude specific elements from recording, and mask or redact sensitive data.
FullStory automatically anonymizes user data by default. Personal information such as IP addresses and email addresses are automatically redacted to protect user privacy. Additionally, you can set up custom redaction rules to further protect sensitive data.
Yes, FullStory is designed to be user-friendly and easy to set up. Integrating the JavaScript snippet or the mobile SDK is a straightforward process. The user interface is intuitive, making it easy for teams to start using the platform and gain insights quickly.
Yes, FullStory allows you to export session data in various formats, such as CSV or JSON. This enables you to perform custom analysis, share insights with team members, or integrate FullStory data with other internal tools.
FullStory provides valuable insights into how users interact with your website or app, allowing you to identify pain points, optimize user journeys, and increase conversions. It helps you understand user behavior, gauge customer satisfaction, and improve overall user experience.
Absolutely! FullStory can be a powerful tool for customer support teams. By reviewing customer sessions, support agents can see exactly what customers experienced, making it easier to diagnose issues, replicate problems, and provide personalized and effective support.
Yes, FullStory offers integrations with various third-party tools and platforms, including popular analytics and customer support tools. This allows you to combine FullStory's session data with other data sources to get a more comprehensive view of your customers' interactions.
Yes, FullStory offers support for mobile applications on both Android and iOS platforms. You can integrate the FullStory SDK into your mobile app to capture user interactions and analyze user behavior across different devices.
FullStory takes data security seriously and employs industry-standard security measures to protect your data. All data is encrypted in transit and at rest. FullStory also allows you to set permissions and access controls to ensure that only authorized team members can access the data.
FullStory offers various pricing plans tailored to the needs of different businesses. They have plans for startups, small businesses, and enterprise-level companies. You can check their website or contact their sales team for detailed pricing information.
Yes, FullStory can help you identify performance bottlenecks and usability issues on your website. By analyzing user sessions, you can pinpoint areas where users are experiencing slow load times or encountering errors, allowing you to optimize your website for better performance.
Contact us
Ready to transform your digital presence with FullStory? Get in touch with us today.
